FAQs

Got questions? We’ve got answers. Whether you're new to Fishon Wear or already hooked, here’s everything you need to know.

Ordering & Account

1. Do I need an account to place an order?
Nope! You can check out as a guest. But creating an account lets you save time on future orders, track your past purchases, and stay in the loop with special updates.

2. How do I create an account?
Just click on the “Account” or “Register” link on our site and follow the easy steps. You can also set it up during checkout.

3. How can I track my order?
Once your order ships, we’ll email you a tracking number with a link. You can follow your package right to your doorstep.

4. Can I change or cancel my order after it's placed?
We try to process orders quickly, so changes aren’t always possible. But if you need to make a change, email us ASAP at support@fishonwear.com and we’ll do our best to help.

5. What payment methods do you accept?
We accept major payment options like Visa, Mastercard, American Express, PayPal.

6. Is my payment information secure?
Absolutely. All payments are encrypted and secure. We never store your full payment details on our servers.

Shipping

1. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within United States and United Arab Emirates.

2. Where do you ship?
Currently, we only ship within the United States and United Arab Emirates.

3. How long does delivery take?
Our typical delivery timeframe is 7–15 business days (Mon–Fri) from the date your order is placed.

4. What’s your processing time?
Orders are processed in 1–3 business days before they ship.

5. What is your daily order cut-off time?
Orders placed after 5:00 PM EST will begin processing the next business day.

6. Which carriers do you use?
We work with trusted carriers like USPS, FedEx, and UPS. The carrier used depends on your location and package size.

7. What if my package is delayed or lost?
Sometimes delays happen. If your order is late or seems lost, contact us and we’ll work with the carrier to sort it out.

Returns & Refunds

1. What is your return policy?
We offer a 30-day return policy from the date you receive your order. See our Return & Refund Policy for details.

2. How do I return an item?
Visit our Return & Refund Policy Page for step-by-step instructions on starting a return.

3. Are there any items I can’t return?
Yes. For hygiene reasons, some items are non-returnable unless they’re faulty. Full list is on our policy page.

4. Who pays for return shipping?
If the item is faulty or incorrect, we’ll cover return shipping. Otherwise, the cost is your responsibility.

5. When will I get my refund?
Once we receive and inspect your return, we’ll process your refund in 5–7 business days. Timing may vary by payment provider.

6. Do you offer exchanges?
Yes, we do! Exchanges are available depending on stock. Just let us know when submitting your return request.